Customer Care

Chrisi.com / FurnitureArtbyChrisi.com

Email: info@chrisi.com
CUSTOM DESIGNS

Inspired, whimsical, charming... but most of all unique. Let us know your inspiration, we welcome the privilege of designing one-of-a-kind creations just for you. The creative possibilities are endless. Please contact us with your ideas at info@chrisi.com and we will do our best to transform them into beautiful realities.


ORDERING INFO

how to order 
It's easy and safe to place your order online via our website. We are an online boutique only, so we only take online orders. However, if you have questions or concerns about ordering and would like to speak to someone please e-mail us with your name and phone number (including area code) at info@chrisi.com. We will do our best to respond to all inquiries within 24 hours (during our regular business hours Monday through Friday 8am to 5pm PST, excluding holidays).


international orders International delivery to over 60 countries. International orders are not guaranteed to ship the next business day due to additional verification that is often necessary. To ensure expedited delivery, email us a copy of your identification and the credit card being used.


order confirmation and tracking
After you place an order, you will receive two emails from us. The first will arrive shortly after you place your order, confirming that we've received it. The second will be sent after your order has shipped. These emails will contain your order number along with a link you can use to track the status of your order. 

changing/cancelling your order
If you need to change or cancel your order, please email us. Please be aware that once your order is submitted, making any changes may delay its departure. If your order has already left our warehouse, simply wait for it to arrive and then follow the easy return instructions that are enclosed. 

payment methods
We are pleased to announce we now accept PayPal. This partnership makes your checkout process even easier. Use your PayPal account or simply use your VISA, MasterCard, or American Express card via PayPal. We also accept ATM cards with a VISA or MasterCard logo. Shop safer knowing we never see your bank or credit card numbers when you use PayPal. We do not accept cash, checks, money orders or CODs. 

sales tax
Shipments to addresses within the state of California are charged applicable sales tax. Shipments to addresses outside of California are not charged sales tax.


SHIPPING

Orders received by 5pm PST on any business day will normally ship within 48 hours pending billing and shipping address verification, unless the item's availability specifies otherwise. If one of the items ordered has an availability of one to two weeks or more, the items may ship separately. You will receive an email once we ship your order. This email will contain tracking information. A business day is considered to be Monday through Friday, except holidays. All orders placed between 5pm PST Friday through Sunday 5pm PST will be processed on Monday and ship within 48 hours, pending accurate address information. 


At this time we offer FedEx, UPS and USPS shipping. Although we offer a variety of shipping options, we reserve the right to ship by any of three carriers. If you cannot receive UPS or FedEx shipments please note this in the comments section at checkout or please email us at info@chrisi.com and we will do our best to assist you with your order. At this time we cannot ship to PO/APO/FPO Boxes.


• Standard Ground - $9.95- Typically takes 2-7 business days to receive your package from the time that it ships.

• Priority - $15.95 - Takes 3 business days to receive your package from the time that it ships.

• 2nd Day Air - $25.00 - By 4:30 pm in 2 business days to most areas from the time that it ships. Orders are processed the next business day and are shipped according to availability listed per item. No delivery on Saturday or Sunday.

• Next Day Air - $35.00 - Overnight delivery the next business day by 3 p.m. to most US addresses; by 4:30 to rural areas, from the time that the order ships. Orders are processed the next business day and are shipped according to availability listed per item. No delivery on Saturday or Sunday.

Furniture and Large Item Orders Due to the large size and weight of furniture shipments, most pieces are shipped by a freight company. You will be notified by mail 2-3 weeks before delivery, and the carrier will contact you by phone to set up an appointment Monday through Friday.

Because the furniture and large items are heavier the shipping costs are higher. All shipping rates apply to deliveries in the contiguous 48 states. Certain areas may require an additional charge. We do not ship furniture and large items internationally at this time.

RETURNS

return policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the merchandise to us within fourteen days of receipt of purchase. Returns and exchanges are accepted on items that have not been worn, altered, or washed, and with all tags attached. Merchandise may be returned as long as it has a postmark that is within 14 days of when the package was originally delivered to you. Shipping charges are non-refundable and you are responsible for all shipping charges related to the return. We strongly recommend that you insure all items when you ship them for a return or exchange.
Once we receive the item, we will promptly issue a refund to your credit card.


how to return an item
If you would like to return an item, simply repack the item, complete the return form, include it in the package, and use the return shipping label provided. 

exchange an item
Since many of our products are either one of a kind or items which we maintain small quantities of inventory, we cannot be sure that than an exchange is possible. If the item is available we would be happy to hold it for you until we receive your return, just send an email to info@chrisi.com and we can hold that item for you until your return gets to us, if it is available. Make sure to note the exchange on the return form. 

insurance
We highly recommend that you return the item via an insured carrier (e.g., FedEx, USPS Priority Mail), and that you insure the item for its full value. Make sure to retain all postal and insurance receipts -- this will protect you in case the item is damaged or lost in transit. All returns must be pre-paid; sorry, we cannot accept COD returns. 

damaged items
If you receive an item that is damaged, defective, or is not the item you ordered, please save the box and all of the packing material and contact us at info@chrisi.com immediately. We will let you know how to send it back to us at our cost, and we'll send you a replacement right away.


CONTACT US

For questions about your order, product information, and general customer service, email us at info@chrisi.com between 8am-5pm PST, Monday through Friday. We will do our best to respond to all inquiries.

We look forward to hearing from you!